1. Introduction

Your privacy is very important to us. This policy explains how we collect, use, protect,
and share your personal data when you book tours with Miss Green or interact with our
website.

     2. What Data We Collect

• Contact & Booking Info: Name, email address, phone number, payment details, guest
  count, dietary or medical requirements.
• Transaction Data: Booking date, type of tour, price, invoice information.
• Technical Data: Device or browser used, IP address, pages visited (via cookies).
• Preferences: Email opt-in consents and special requests.
• Contact Form Data: Information you provide when contacting us through our website,
  including your name, email, and message content
  
  3. How We Use Your Data
  We collect and process your personal data for the following purposes:
• To process and manage tour bookings and payments (performance of a contract).
• To send booking confirmations, reminders, and relevant service updates
  (performance of a contract).
• To respond to inquiries and provide customer support (legitimate interest).
• To personalize your experience based on your preferences (e.g. dietary or medical
  needs) (performance of a contract or consent, where applicable).
• To improve our website and services (legitimate interest).
• To comply with legal and tax obligations (legal obligation).
• To send marketing emails (only with your consent).
  For guests located in the European Union, we process your data in accordance with the
  General Data Protection Regulation (GDPR), based on the legal bases indicated above.
  
  4. Sharing Your Data
  We do not sell or share personal data with third parties, except:
• Payment processors for payment authorization and settlement.
• Local authorities or legal bodies if required by law (e.g. immigration checks).
• Our booking software provider (Caribious) for reservation processing.

  
  5. Storage & Security
  Your data is stored on secure servers with encryption and restricted access.

• We implement administrative, technical, and physical safeguards to prevent
  unauthorized access or data breaches.
• We retain personal data only as long as necessary to fulfill the purposes for which it
  was collected, including legal, accounting, or reporting requirements. Booking
  records and invoices are retained for a minimum of 7 years to comply with tax
  regulations. Non-essential data may be deleted earlier upon request.
• While we take reasonable measures, we can’t guarantee complete
  security—transmission of data via the internet is always at your own risk.
  
  6. Cookies & Similar Technologies

  We use cookies and similar technologies to improve your browsing experience, analyze
  traffic, and deliver personalized content. Cookies are small text files stored on your device
  that help our website function and collect statistical data.
  To ensure compliance with privacy laws such as the GDPR and ePrivacy Directive, we use
  Cookiebot, a Consent Management Platform (CMP), to manage user consent before setting
  non-essential cookies.

  
  What cookies do we use?
  Our website may use the following types of cookies:

• Necessary: Required for the website to function properly.
• Preferences: Remember your settings and preferences.
• Statistics: Help us understand how visitors interact with the site.
• Marketing: Track browsing habits for personalized advertising.
  
  How do we collect consent?
  When you visit our site, a cookie banner appears allowing you to:
• Accept all cookies
• Reject all non-essential cookies
• Customize your preferences
  You can change or withdraw your consent at any time via the cookie banner or by clearing
  cookies in your browser.

  
  Cookie Declaration

  A full, up-to-date list of cookies used on our website (including name, purpose, and
  duration) is available via the banner.
  
  7. Your Rights

  You may at any time:

• Request access to your personal data.
• Ask to correct incorrect or outdated information.
• Request deletion of your data (unless needed for legal or tax obligations).
• Withdraw marketing consent.
• Object to the processing of your personal data in certain circumstances, such as direct
  marketing.
  
  8. Updates to this Policy

  We reserve the right to update this policy periodically. If significant changes occur, we
  will notify you via email or our website. The updated policy will be effective upon
  posting.
  
  9. Contact Us

  Questions, concerns, or requests related to your data? Contact us at:
  Email: info@missgreenbonaire.com
  Phone: +599 701 6692
  via the Contact Form